State Farm® Insurance Agent Scott Grates
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
D Panzone
February 6, 2026
"Super easy to work and extremely convenient! 10/10"
Sean Galimo
February 6, 2026
"Very thorough and helpful. Nicole did everything in her power to help us save."
Shanny !
February 4, 2026
"Marley was super helpful and made it quick and easy to change my homeowner's Insurance policy from another insurance company to State Farm and saved me a nice sum of money in the process!"
"Thank you, Shanny! I'm happy Marley was able to make your transition to State Farm smooth and beneficial. We appreciate your confidence in us. If there's anything else you need, just let us know!"
Erika L
January 29, 2026
"A standout agency and team! Not only in the way they operate - but how they show up and support their local community. Highly recommend!"
"Thank you, Erika! I'm happy to know that you appreciate how we operate and support our community. Your recommendation means a lot to us. Let us know if there's anything else we can do for you!"
David Hensel
January 28, 2026
"I recently spoke with Nicole at State Farm about life insurance, and the experience was excellent. She was professional, polite, and genuinely pleasant to work with. I truly appreciated her help and would highly recommend her! Thanks Nicole!"
"David, I'm ecstatic to hear that Bridgette provided you with a knowledgeable and friendly service regarding your auto insurance premium. We're pleased that you found her response satisfying and we appreciate your positive feedback. If you have any future insurance needs, feel free to reach out to our office. - Scott Grates - State Farm Insurance Agent, Utica, NY"
Shehlamoo Layy
January 27, 2026
"I was going through my old insurance and noticed how much they had increased my payments. Nicole was incredibly helpful in guiding my parents and me through getting State Farm car insurance. She made the whole process easy and stress-free. I’m so blessed to have met her she has such a positive attitude and communicates clearly every step of the way. Highly recommend working with Nicole!"
"Thank you for sharing your experience! I'm happy to hear that Nicole was able to assist you and your parents with such ease and positivity. We truly appreciate your recommendation and are grateful to have Nicole on our team. If you ever need anything else, feel free to reach out!"
N Holder
January 26, 2026
"Great service! Inquired online and I was called immediately. Heard out my needs and concerns. Straight shooter. Very informative and responsive. Will refer business."
"Thank you! I'm glad to hear that you appreciated our prompt response and straightforward approach. It's wonderful to know you found the information helpful and that you're considering referring others. Let us know if there's anything else we can assist you with!"
fitzy dude
January 23, 2026
"Marley Waterman was very kind and efficient. A real pleasure to work with. I look forward to doing business with her and Statefarm."
"Thank you for your feedback! I'm happy to hear that Marley provided you with such a positive experience. We look forward to continuing to assist you with your insurance needs. Let us know if there's anything else we can do for you!"
Pete
January 13, 2026
"Dealing with nicole was great a pleasure .responsive helpful with everything thing she did for us and in the end it all worked out for all of us . Thank you nicole and state farm you ROCK !!"
"Thank you, Pete! I'm happy to hear that Nicole was responsive and helpful throughout your experience. It's wonderful to know everything worked out well for you. We appreciate your kind words and look forward to assisting you with any future needs. Thanks for choosing us!"
Samantha Seamon
January 12, 2026
"Marley and Nicole at State Farm are incredible to work with! They are readily available for all our insurance needs! I highly recommend them and this company!"
"Samantha, we're so glad to hear that Marley made your insurance transition smooth and cost-effective. It's wonderful to know she was able to simplify everything while helping you save money. We’re grateful for your recommendation and thrilled to have earned your business. Thanks again for choosing us!"
Evan Wilcox
January 7, 2026
"From the front to back office, you won’t be in better hands. I’ve had a great experience here with all of the representatives. Nicole handled any question I had like expert. Can’t recommend enough!"
"Evan, thank you for your fantastic review! I'm happy to hear that Nicole and the rest of our team provided you with such a great experience. Your recommendation means a lot to us. If you ever have more questions or need assistance, feel free to reach out!"
Brian Briggs
January 7, 2026
"Great service, fast response and great price!"
"Thank you, Brian! I'm happy to know you appreciated our service, quick responses, and competitive pricing. If there's anything else we can assist you with, feel free to reach out. We’re here to help!"
Alex Diskin
January 6, 2026
"Scott’s Agent Nicole is amazing. Very helpful, responsive, and friendly."
"Alex, thank you so much for the 5-star rating! I'm happy to know you're satisfied with our service. If you ever need anything else, don't hesitate to reach out. - Scott Grates - State Farm Insurance Agent, Utica, NY"
nathan hubbard
October 8, 2025
"Helpful and kind. :) Nicole is good at what she does."
"Thank you, Nathan! I'm happy to hear that Nicole was helpful and kind. We appreciate your feedback and are glad to have her on our team. If there's anything else we can do for you, just let us know!"
Dominic Caccioppoli
October 3, 2025
"Scott Grates State Farm Insurance Agent in Utica is a top-notch agency in the area. They’re super helpful and knowledgeable, and Nicole Demma was amazing at answering all my insurance questions. Scott Grates State Farm is always there when you need them, and they get back to you quickly. I highly recommend them to anyone looking for great insurance."
"Thank you, Dominic! I'm happy to hear that you found our team helpful and knowledgeable. Nicole is indeed fantastic at addressing insurance questions. We're always here to provide quick and reliable service. Let us know if you need anything else!"
Justina Franco
September 25, 2025
"My agent Nicole is helpful, communicative and prompt. I would recommend to anyone looking to switch insurances. She made the process so simple. Thank you!"
"Thank you, Justina! I'm happy to hear that Nicole was able to assist you effectively and make the process easy. Your recommendation means a lot to us. If you need anything else, feel free to reach out!"
Kapri Coonrod
September 25, 2025
"Nicole is amazing!! She always responds to me within minutes, and finishes my request so fast!"
"Thank you, Kapri! I'm happy to hear that Nicole has been so responsive and efficient in handling your requests. Our team is dedicated to providing quick and reliable service. If there's anything else we can do for you, just let us know!"
Crystal Martinez
September 10, 2025
"Office is great! They always go above and beyond to tailor my policies to my family’s needs & answer any questions."
"Crystal, thank you for your wonderful feedback! I'm happy to know that our office has been able to meet your family's needs and provide the answers you seek. We’re here to help with anything else you might need!"
Christina Brendes
September 4, 2025
"Nicole was very knowledgeable about our personal item and life insurance. It was a pleasure working with her!"
"Thank you, Christina! I'm happy to hear that Nicole was able to assist you with your insurance needs. Our team is dedicated to providing knowledgeable and friendly service. If you have any more questions or need further assistance, feel free to reach out anytime!"
Dominick Trotta
August 12, 2025
"I reacted to an invitation in the mail for a free quote. For quite sometime I thought my premiums were high on auto and home insurance and decided to check out. It's worth the effort. Not only am I saving hundreds of dollars on auto, I'm also paying a little less for better home coverage. Nicole was absolutely amazing ! She handled everything and the whole process only took 1/2 hour. Great experience and I'm looking forward to doing business with this agency."
"Thank you, Dominick! I'm happy to hear that you had a great experience and found value in our services. It's wonderful that Nicole could assist you so efficiently, helping you save on your insurance. We look forward to continuing to serve you! Let us know if there's anything else we can do for you."
Tatiana Zipko
August 1, 2025
"thank you so much to Carol for these kind support and quick help… your professionalism and warmth truly made a difference at a stressful situation…. I’m very grateful!"
"Thank you, Tatiana! I'm happy to hear that Carol's support and professionalism made a positive impact during your stressful situation. We're grateful for your feedback and are always here to assist you with any needs. Let us know if there's anything else we can do for you!"
Christine St.Germaine
July 23, 2025
"Bridgette Sanders is very helpful and quick to respond! I’ve been with State Farm for 40 years and have always had great service."
"Christine, thank you for your wonderful feedback! I'm happy to hear that Bridgette has been so helpful and responsive. It's fantastic to know you've enjoyed great service with us for 40 years. We’re here to help with anything you need!"
Theresa Capponi
July 19, 2025
"During the Clarksmills Tornado a tree landed on my car and it was totaled. Carol contacted me almost everday to check on me and assist me through the process of getting my claim taken care of. I couldnt have done this with out all her help. The team in the North Utica office also assisted me in getting through the necessary paperwork in gettinf my title paperwork sent in so I could get my claim done l, my loan paid off so I could get a new vehicle. Nicole was able to transfer my insurance quickly and get me back on the road into my own vehicle. Thank you ladies for assisting me through a difficult time. I could not have done it without all your help. You were awesome !! Theresa"
"Theresa thank you for your kind comments! It means a lot to our team. We appreciate your trust in us to take care of your insurance policies. Nicole cares a lot about our customers."
Lorenzo Sibilia
July 3, 2025
"Nicole was able to set me up with a new policy and canceled my plan with my current insurer in less than 30 minutes. I've been meaning to change my provider for years but never wanted to because I didn't want to deal with the hassle. Working with Nicole made me wish I made the switch years ago. Would definitely recommend and am looking forward to working with State Farm!"
"Thank you for your review, Lorenzo! I'm happy to hear that Nicole made the process smooth and efficient for you. It's great to know that you're satisfied with your new policy and that the transition was hassle-free. We look forward to continuing to serve you at State Farm. Let us know if there's anything else we can assist you with!"
Enes Bajrektarevic
June 20, 2025
"Nicole is so nice person and very kind and honest helpful"
"Thank you for your review, Enes! I'm happy to hear that Nicole made such a positive impression with her kindness and honesty. We’re grateful for your feedback and are here to assist with any of your insurance needs. Let us know if there's anything else we can do for you!"