State Farm® Insurance Agent Scott Grates
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Joe Dote
April 21, 2026
"Nicole was great. At a time when insurance is going through the roof she was able to put together a policy that worked for my family. Thank you very much for taking care of us and in a very timely manner."
"Thank you, Joe, for sharing your experience with our Utica State Farm insurance office. Nicole is essential to our team and it makes us happy to hear she was able to assist you with your insurance policy! We appreciate your trust in us to help secure what matters most."
Philip
April 20, 2026
"Extremely nice and accommodating staff, answered all my questions. Highly recommend."
"Thank you, Philip! I'm happy to hear that our team was able to assist you effectively and answer all your questions. Your recommendation means a lot to us. If there's anything else we can do for you, just let us know!"
Kathy Pomichter
April 15, 2026
"State Farm has been very helpful with me when figuring out my car policies. They were great with answering all of my questions and were very prompt with responses"
"Thank you, Kathy! I'm happy to hear that our team was able to assist you with your policies and provide prompt answers to your questions. We appreciate your feedback and are always here to help with any future needs. Thanks for choosing us!"
Sam Altieri
April 11, 2026
"Nicole was great!, She took care of my auto and renters policy transfer. As I just relocated back to the area from Las Vegas. Highly recommend!"
"Thank you, Sam! I'm happy to hear that Nicole was able to assist you with your policy transfer smoothly. We appreciate your recommendation and are glad to have you back in the area. If you need anything else, feel free to reach out!"
Bill Gagnon
April 1, 2026
"Nicole was wonderful to work with. State Farm offered a competitive rate and I now have the comfort of dealing with a local agent and office."
"Thank you for your review, Bill! I'm happy to hear that Nicole provided you with such a positive experience and that you're satisfied with the competitive rate. Having the comfort of a local agent and office is something we value greatly. If you ever need anything else, feel free to reach out!"
shannon tibbitts
March 25, 2026
"Nicole is amazing. Thank you for all your help."
"Thank you, Shannon! I'm happy to hear that Nicole was able to assist you so well. Our team is dedicated to providing excellent service, and your feedback is greatly appreciated. Let us know if there's anything else we can do for you!"
Jasmine Hawkins
March 24, 2026
"I have been a loyal customer to this agent 15 years. That is because of the exceptional service I have received over the years. Everyone is very helpful and honest. Nicole has helped me with my services several times and I can’t thank her enough. Highly recommend."
"Hey Jasmine! We truly appreciate your loyalty over the past 15 years and for sharing your experience with our office. It means a lot to hear that the service has kept you with us and that Nicole has been so helpful with your life, auto, and renters insurance needs. Thank you for your recommendation and for continuing to trust our team!"
Brian Lazore
March 16, 2026
"Quote for a Cause! Huge shoutout to Agent Marley for her help and kindness making the switch, to Keith Brown, Scott Grates- Utica, NY State Farm Insurance Agent. I called in today to get a quote for a cause, and I ended up switching both my car and homeowners insurance on the spot. After being with the same company for over 18 years and watching my rates climb higher and higher, especially these past five years I honestly wish I had made the call sooner. Aside from insurance they are all very active in the local communities on various levels!"
"Thank you, Brian! I'm glad to hear that Marley was able to assist you with your insurance needs and that you found the switch beneficial. It's wonderful to know that our team's involvement in the community is appreciated as well. If you have any more questions or need further assistance, feel free to reach out anytime. Thanks for choosing us!"
Bailey Bonanza
March 12, 2026
"Nicole was able to help us lower our monthly insurance cost. She was kind, knowledgeable and super helpful!"
"Thank you, Bailey! I'm happy to hear that Nicole was able to assist you in reducing your monthly insurance costs. Her kindness and expertise are truly valued in our office. If you have any more questions or need further assistance, feel free to reach out!"
Karen Burton
March 11, 2026
"Called Nicole today regarding an Auto and Homeowners quote. She was amazing! Made the process super easy and painless and ended up saving me a significant amount! Couldn’t be happier- and everything was done virtually! If you’ve been thinking about getting a quote, do yourself a favor and call her today!"
"Thank you, Karen! I'm glad to hear that Nicole made your experience easy and efficient. It's wonderful that she could assist you virtually and help you save. We appreciate your recommendation! If you need anything else, feel free to reach out."
Michael Peterson
March 10, 2026
"Great People who genuinely care!"
"Michael, thank you for your kind words! I'm happy to know you feel cared for by our team. We’re always here to assist with any insurance needs you may have. Let us know if we can help with anything else!"
iiTz Pepsi
March 9, 2026
"Marley Waterman was a big help to me and my mom with our policies and was very polite and answered all of our questions would highly recommend her as a agent"
"Thank you for sharing your experience! I'm happy to hear that Marley was able to assist you and your mom with your policies and provide the answers you needed. Your recommendation means a lot to us. If you have any more questions or need further assistance, feel free to reach out!"
angela mesick
March 5, 2026
"I have had state farm since I was 18. Now I’m 32 and Nicole is always so nice and always helpful. She responds quick and is always efficient and knowledgeable!! 100 gold stars !!"
"Angela, thank you for your wonderful feedback! I'm delighted to hear that Nicole has consistently provided you with such helpful and efficient service over the years. We truly appreciate your loyalty to State Farm. If there's anything else we can assist you with, just let us know!"
Ciro Raspante
February 13, 2026
"Top notch guys.... solid business and community driven! Kevin Brown is an awesome addition"
"Thank you, Ciro! I'm happy to hear you appreciate our team's dedication and community focus. If there's anything else we can assist you with, just let us know!"
Makaiyah Defreitas
February 12, 2026
"Amazing company ! 10/10 recommend."
"Thank you, Makaiyah! I'm happy you had such a positive experience with us. Your recommendation means a lot. Let us know if there's anything else we can do for you!"
Alyssa Williams
February 11, 2026
"10/10 would recommend!"
"Alyssa, thank you so much for your recommendation! I'm happy to know you're satisfied with our service. If you ever need anything else, feel free to reach out!"
D Panzone
February 6, 2026
"Super easy to work and extremely convenient! 10/10"
"Thank you, D Panzone! I'm happy you found working with us easy and convenient. We appreciate your feedback and look forward to assisting you with any future insurance needs. Let us know if there's anything else we can do for you!"
Sean Galimo
February 6, 2026
"Very thorough and helpful. Nicole did everything in her power to help us save."
"Thank you, Sean! I'm happy to hear that Nicole was able to assist you so effectively. Our team is dedicated to providing thorough and helpful service. If you have any more questions or need further assistance, feel free to reach out!"
Shanny !
February 4, 2026
"Marley was super helpful and made it quick and easy to change my homeowner's Insurance policy from another insurance company to State Farm and saved me a nice sum of money in the process!"
"Thank you, Shanny! I'm happy Marley was able to make your transition to State Farm smooth and beneficial. We appreciate your confidence in us. If there's anything else you need, just let us know!"
Erika L
January 29, 2026
"A standout agency and team! Not only in the way they operate - but how they show up and support their local community. Highly recommend!"
"Thank you, Erika! I'm happy to know that you appreciate how we operate and support our community. Your recommendation means a lot to us. Let us know if there's anything else we can do for you!"
David Hensel
January 28, 2026
"I recently spoke with Nicole at State Farm about life insurance, and the experience was excellent. She was professional, polite, and genuinely pleasant to work with. I truly appreciated her help and would highly recommend her! Thanks Nicole!"
"David, I'm ecstatic to hear that Bridgette provided you with a knowledgeable and friendly service regarding your auto insurance premium. We're pleased that you found her response satisfying and we appreciate your positive feedback. If you have any future insurance needs, feel free to reach out to our office. - Scott Grates - State Farm Insurance Agent, Utica, NY"
Shehlamoo Layy
January 27, 2026
"I was going through my old insurance and noticed how much they had increased my payments. Nicole was incredibly helpful in guiding my parents and me through getting State Farm car insurance. She made the whole process easy and stress-free. I’m so blessed to have met her she has such a positive attitude and communicates clearly every step of the way. Highly recommend working with Nicole!"
"Thank you for sharing your experience! I'm happy to hear that Nicole was able to assist you and your parents with such ease and positivity. We truly appreciate your recommendation and are grateful to have Nicole on our team. If you ever need anything else, feel free to reach out!"
N Holder
January 26, 2026
"Great service! Inquired online and I was called immediately. Heard out my needs and concerns. Straight shooter. Very informative and responsive. Will refer business."
"Thank you! I'm glad to hear that you appreciated our prompt response and straightforward approach. It's wonderful to know you found the information helpful and that you're considering referring others. Let us know if there's anything else we can assist you with!"
fitzy dude
January 23, 2026
"Marley Waterman was very kind and efficient. A real pleasure to work with. I look forward to doing business with her and Statefarm."
"Thank you for your feedback! I'm happy to hear that Marley provided you with such a positive experience. We look forward to continuing to assist you with your insurance needs. Let us know if there's anything else we can do for you!"
Pete
January 13, 2026
"Dealing with nicole was great a pleasure .responsive helpful with everything thing she did for us and in the end it all worked out for all of us . Thank you nicole and state farm you ROCK !!"
"Thank you, Pete! I'm happy to hear that Nicole was responsive and helpful throughout your experience. It's wonderful to know everything worked out well for you. We appreciate your kind words and look forward to assisting you with any future needs. Thanks for choosing us!"