State Farm® Insurance Agent Scott Grates
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Ronald Danilov
May 28, 2026
"Nicole is a pleasure to work with! Fast, great service and was able to provide more coverage and better pricing compared to my previous policy"
"Ronald, thank you for taking the time to leave us a review! I'm happy to hear that Nicole was able to provide you with fast and great service, along with better coverage and pricing. We're glad to have you with us. Feel free to reach out if you need anything else!"
Kyle King
May 21, 2026
"Amazing experience Keith brown is the truth!!!!! Love you man!"
"Hey Kyle, thank you for the fantastic review! I'm glad our team made such a positive impact on your experience. We appreciate your support!"
Shyhiem Adams
May 20, 2026
"Agent Tyler is really one of those guys who will make sure your taken care of with lots of patience and respect I feel valued by the way he handles my concerns and questions real professional 10/10"
"Reviews like yours make our day, Shyhiem! Thank you."
Lucilla Fuentes
May 20, 2026
"Very nice and dedicated man !!"
"Thank you, Lucilla! I'm happy to know you feel that way. Your feedback means a lot to me. We appreciate your support!"
Heather Lynn Perkins
May 19, 2026
"Friendly representative"
"Thank you, Heather! I'm happy to hear that our representative was friendly. We always aim to provide a welcoming experience. Let us know if there's anything else we can assist you with!"
Nurdin Awo
May 19, 2026
"Came to the class and seriously taught us how to influence the CORREct way with examples . Perfect instructions"
"Thank you, Nurdin! I'm happy you found the class and examples helpful. It's great to know the instructions were clear and effective. If you have any more questions or need further assistance, feel free to reach out!"
Carlos Rios
May 19, 2026
"I met Keith at a mental heath event at MVCC and he was amazing. His energy was so friendly and inviting. I saw him welcoming anyone he could and making them feel comfortable."
"Thank you for sharing your experience, Carlos! We’re so happy to hear you felt welcomed and supported at the event. Creating a friendly, inviting, and comfortable environment for everyone in the community is something we truly value. We appreciate your kind words and thank you for taking the time to leave a review!"
Mariam Mahmoud
May 19, 2026
"I love this guy he is very cut and nice"
"Thank you, Mariam! I'm happy to know you had a positive experience. Your support means a lot to us. If you ever need anything, feel free to reach out!"
Gloria Aniek
May 19, 2026
"He was so nice and kind and outgoing!"
"Gloria, thank you for your kind review! We’re so happy to hear you had such a positive experience. Providing friendly and caring service is very important to us, and we’re glad that really stood out during your interaction. We truly appreciate your support!"
Katie Dawes
May 19, 2026
"State farm is the only insurance I will go through! Absolutely amazing customer service and I've never had a bad experience with them. They make it super easy to make claims and they do everything they can to make sure you are satisfied."
"Thank you, Katie! I'm so happy to hear that you've had such positive experiences with our team. We always strive to make the process as smooth as possible for our customers. If you ever need anything else, feel free to reach out!"
Erin Maggi
May 12, 2026
"All the staff at Scott Grates - State Farm Insurance were fantastic. Having just gone through a death in the family we were faced with navigating the fun task of ensuring (2) vehicles maintained their insurance coverage. Marley and Carol were very patient, informative and helpful. Actually this was true for everyone we dealt with in the office. Not only was there the need for seamlessly maintaining coverage on the (2) cars, but 1 of the vehicles had body damage and was half way through claim cycle to have the damage repaired. To that means Libby lined us up with auto body repair shops in our area and made sure they were in sync with the new owners (us). Thank you for your caring and help."
"Thank you, Erin, for your thoughtful review! I'm glad to hear that Marley, Carol, and Libby, along with the rest of our team, could assist you during such a challenging time. We strive to provide supportive and seamless service, especially when it matters most. If you need anything else, please feel free to reach out."
Theresa Swider
April 24, 2026
"The Scott Grates Agency quoted my insurance needs in a very responsive and positive manner. As a bonus they also donated to my favorite not for profit. Win-win!"
"Hey, Theresa! Thank you for sharing your experience and for giving us the opportunity to quote your homeowners insurance and car insurance needs. I’m glad our team was able to respond quickly and make the process a positive one for you. It’s wonderful to hear that supporting your favorite not for profit made it even more meaningful. We truly appreciate your support and the chance to work with you."
Angel Ramirez
April 23, 2026
"By far the most convenient and fast service with Nicole Demma. The best customer service I have experienced as of now in Central New York."
"Angel, thank you for your wonderful review! We're glad to know that Nicole provided you with such convenient and fast service. It's great to hear that you had a positive experience with our customer service in Central New York. If you need any further assistance, our office is always here to help!"
Joe Dote
April 21, 2026
"Nicole was great. At a time when insurance is going through the roof she was able to put together a policy that worked for my family. Thank you very much for taking care of us and in a very timely manner."
"Thank you, Joe, for sharing your experience with our Utica State Farm insurance office. Nicole is essential to our team and it makes us happy to hear she was able to assist you with your insurance policy! We appreciate your trust in us to help secure what matters most."
Philip
April 20, 2026
"Extremely nice and accommodating staff, answered all my questions. Highly recommend."
"Thank you, Philip! I'm happy to hear that our team was able to assist you effectively and answer all your questions. Your recommendation means a lot to us. If there's anything else we can do for you, just let us know!"
Kathy Pomichter
April 15, 2026
"State Farm has been very helpful with me when figuring out my car policies. They were great with answering all of my questions and were very prompt with responses"
"Thank you, Kathy! I'm happy to hear that our team was able to assist you with your policies and provide prompt answers to your questions. We appreciate your feedback and are always here to help with any future needs. Thanks for choosing us!"
Sam Altieri
April 11, 2026
"Nicole was great!, She took care of my auto and renters policy transfer. As I just relocated back to the area from Las Vegas. Highly recommend!"
"Thank you, Sam! I'm happy to hear that Nicole was able to assist you with your policy transfer smoothly. We appreciate your recommendation and are glad to have you back in the area. If you need anything else, feel free to reach out!"
Bill Gagnon
April 1, 2026
"Nicole was wonderful to work with. State Farm offered a competitive rate and I now have the comfort of dealing with a local agent and office."
"Thank you for your review, Bill! I'm happy to hear that Nicole provided you with such a positive experience and that you're satisfied with the competitive rate. Having the comfort of a local agent and office is something we value greatly. If you ever need anything else, feel free to reach out!"
shannon tibbitts
March 25, 2026
"Nicole is amazing. Thank you for all your help."
"Thank you, Shannon! I'm happy to hear that Nicole was able to assist you so well. Our team is dedicated to providing excellent service, and your feedback is greatly appreciated. Let us know if there's anything else we can do for you!"
Jasmine Hawkins
March 24, 2026
"I have been a loyal customer to this agent 15 years. That is because of the exceptional service I have received over the years. Everyone is very helpful and honest. Nicole has helped me with my services several times and I can’t thank her enough. Highly recommend."
"Hey Jasmine! We truly appreciate your loyalty over the past 15 years and for sharing your experience with our office. It means a lot to hear that the service has kept you with us and that Nicole has been so helpful with your life, auto, and renters insurance needs. Thank you for your recommendation and for continuing to trust our team!"
Brian Lazore
March 16, 2026
"Quote for a Cause! Huge shoutout to Agent Marley for her help and kindness making the switch, to Keith Brown, Scott Grates- Utica, NY State Farm Insurance Agent. I called in today to get a quote for a cause, and I ended up switching both my car and homeowners insurance on the spot. After being with the same company for over 18 years and watching my rates climb higher and higher, especially these past five years I honestly wish I had made the call sooner. Aside from insurance they are all very active in the local communities on various levels!"
"Thank you, Brian! I'm glad to hear that Marley was able to assist you with your insurance needs and that you found the switch beneficial. It's wonderful to know that our team's involvement in the community is appreciated as well. If you have any more questions or need further assistance, feel free to reach out anytime. Thanks for choosing us!"
Bailey Bonanza
March 12, 2026
"Nicole was able to help us lower our monthly insurance cost. She was kind, knowledgeable and super helpful!"
"Thank you, Bailey! I'm happy to hear that Nicole was able to assist you in reducing your monthly insurance costs. Her kindness and expertise are truly valued in our office. If you have any more questions or need further assistance, feel free to reach out!"
Karen Burton
March 11, 2026
"Called Nicole today regarding an Auto and Homeowners quote. She was amazing! Made the process super easy and painless and ended up saving me a significant amount! Couldn’t be happier- and everything was done virtually! If you’ve been thinking about getting a quote, do yourself a favor and call her today!"
"Thank you, Karen! I'm glad to hear that Nicole made your experience easy and efficient. It's wonderful that she could assist you virtually and help you save. We appreciate your recommendation! If you need anything else, feel free to reach out."
Michael Peterson
March 10, 2026
"Great People who genuinely care!"
"Michael, thank you for your kind words! I'm happy to know you feel cared for by our team. We’re always here to assist with any insurance needs you may have. Let us know if we can help with anything else!"
iiTz Pepsi
March 9, 2026
"Marley Waterman was a big help to me and my mom with our policies and was very polite and answered all of our questions would highly recommend her as a agent"
"Thank you for sharing your experience! I'm happy to hear that Marley was able to assist you and your mom with your policies and provide the answers you needed. Your recommendation means a lot to us. If you have any more questions or need further assistance, feel free to reach out!"