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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jeffrey Albelo

June 10, 2025

5  out of  5
rating by Jeffrey Albelo
"Nicole was extremely helpful. Made it quick and easy to set up my insurance in another state !"
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Kaitlyn Jones

May 30, 2025

5  out of  5
rating by Kaitlyn Jones
"Nicole was so helpful, answered all my questions. Fast and efficient!"
We responded:
"Thank you, Kaitlyn! I'm happy to hear that Nicole was able to assist you so effectively. Our team is dedicated to providing fast and efficient service, and it's wonderful to know we met your expectations. Let us know if there's anything else we can do for you!"
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Jack Daly

May 28, 2025

5  out of  5
rating by Jack Daly
"Very knowledgeable staff. Nicole was a pleasure to work with. Made signing up a smooth and easy process. Thanks 👍"
We responded:
"Thank you for your review, Jack! I'm happy to hear that Nicole made the process smooth and easy for you. Our team is dedicated to providing knowledgeable service, and it's great to know we met your expectations. If you need anything else, feel free to reach out!"
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Zaleena Ramdihal

May 22, 2025

5  out of  5
rating by Zaleena Ramdihal
"Libby and the entire team was very efficient and professional. I highly recommend this office because of the effective communication and quality service. Looking forward to doing more business with you in the near future. Thank you again"
We responded:
"Zaleena, I'm thrilled you had a great experience with Joe! We're pleased to hear about the effective communication and quality service you received. Looking forward to assisting you with your insurance needs in the future! - Scott Grates - State Farm Insurance Agent, Utica, NY"
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Tom Monaghan

May 16, 2025

5  out of  5
rating by Tom Monaghan
"Working with Nicole Demma at Scott Grates - State Farm Insurance was nothing short of a great experience. Nicole was professional, prompt with her responses and very friendly. I would highly recommend her for your next Insurance quote."
We responded:
"Thank you, Tom, for sharing your experience! I'm glad to hear that Nicole provided you with professional and friendly service. Your recommendation means a lot to us. If you need any further assistance or have questions in the future, feel free to reach out."
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Kim Penner

May 15, 2025

5  out of  5
rating by Kim Penner
"When I requested a quote from Nicole D, she was fast and efficient at providing that quote and within range. Would definitely consider working with Nicole in the future again if needed."
We responded:
"Thank you, Kim, for sharing your experience! I’m glad to hear that the team was able to assist you quickly and efficiently with your quote. We appreciate your consideration of working with us again. If you have any questions or need anything else, feel free to reach out!"
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Roy Robinson

May 14, 2025

5  out of  5
rating by Roy Robinson
"I was so thankful and amazed on the professionalism on how they treat you like family they live up to the motto like a good neighbor State Farm is there thank you."
We responded:
"Hey, Roy! Thanks so much for the thoughtful review. It makes my day to hear that my team made you feel like part of the family—that’s exactly how we want to treat everyone who walks through our doors. Living up to the “like a good neighbor” motto means a lot to us, and we appreciate you noticing. We appreciate you for sharing your experience!"
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Dr. John Berezny

May 12, 2025

5  out of  5
rating by Dr. John Berezny
"Nicole and her whole team are wonderful! Very knowledgeable and friendly. Great experience and she looked for ways to save me some money too!"
We responded:
"Thank you for the wonderful review, John. Nicole is a fantastic asset to our team and we’re happy to hear she was able to help you with your insurance needs."
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Jason Potempa

April 17, 2025

5  out of  5
rating by Jason Potempa
"Great service, easy to talk to!"
We responded:
"Thank you, Jason! I'm glad you found our service great and easy to communicate with. If you ever have more questions, feel free to reach out."
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Jen Scholl

April 15, 2025

5  out of  5
rating by Jen Scholl
"Nicole over at the Utica office has been nothing short of amazing helping with all my insurance needs! From my vehicle and home, to life and disability insurance I walked out of the office with more knowledge and felt secure knowing the things most important to me, are protected! 😁"
We responded:
"Thank you so much, Jen! I'm happy to hear that Nicole provided such excellent assistance with your insurance needs. It's wonderful to know you left our office feeling informed and secure. If you ever have more questions or need further assistance, don't hesitate to reach out. We're here to help!"
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Jodi Richard

March 12, 2025

5  out of  5
rating by Jodi Richard
"A great customer service experience!"
We responded:
"Thank you, Jodi, for sharing your positive experience with us! I'm happy to know you had a great customer service experience. If you ever have any questions or need assistance, feel free to reach out. We're here to help!"
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Belma Halkic

March 11, 2025

5  out of  5
rating by Belma Halkic
"My husband and I recently met with Nicole, the office manager, for a review of our car and home policy. She was very professional and took the time to explain everything to us thoroughly. We truly appreciate her knowledge and assistance."
We responded:
"Thank you, Belma, for sharing your experience! I'm glad to know that Nicole provided you and your husband with professional and thorough assistance during your policy review. If you have any more questions or need further assistance, feel free to reach out to our office!"
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John F. Murphy

February 20, 2025

5  out of  5
rating by John F. Murphy
"Bridgette Sanders was especially helpful for me today. Her customer service is excellent. She is a valuable asset to the team at State Farm."
We responded:
"Thank you, John, for your wonderful feedback! I'm happy to hear that Bridgette provided you with excellent service. She truly is a valuable part of our team. If you have any further questions or need assistance, feel free to reach out to our office anytime."
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bryce windecker

February 20, 2025

5  out of  5
rating by bryce windecker
"Great place to do business with, very personable"
We responded:
"Thank you, Bryce, for your 5-star review! We are pleased to hear that you found our office to be a great place to do business with and very personable. Providing exceptional service to our clients is our top priority, and we're grateful for your positive feedback. If you ever need assistance with your insurance needs, feel free to reach out to our office. Scott Grates - State Farm Insurance Agent, Utica, NY"
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Mike Brown

February 19, 2025

5  out of  5
rating by Mike Brown
"Extremely helpful & professional"
We responded:
"Thank you, Mike, for your wonderful feedback! I'm happy to know that you found our service both helpful and professional."
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Mike

February 14, 2025

5  out of  5
rating by Mike
"Changed Agents, best move ever made! Nicole went over my policies and advised other alternatives to safe money and to protect my assets Thanks for all your help."
We responded:
"Thank you, Mike! I'm happy to hear that switching to our office has been such a positive experience for you. Nicole's dedication to reviewing your policies and suggesting alternatives to save money and safeguard your assets is truly appreciated. If you have any more questions or need further assistance, feel free to reach out anytime."
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Brian Barnes

February 12, 2025

5  out of  5
rating by Brian Barnes
"Very helpful updating my coverage"
We responded:
"Thank you, Brian, for your feedback! I'm glad we could assist you with updating your coverage. If you have any more questions or need further assistance, feel free to reach out anytime."
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Kevin O'Toole

February 12, 2025

5  out of  5
rating by Kevin O'Toole
"Nicole went through everything with great confidence and expert advice"
We responded:
"Thank you, Kevin, for sharing your positive experience! I'm glad to know that Nicole provided you with confident and expert advice. We appreciate your feedback and are here to assist with any future insurance needs or questions you may have."
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Gissel Cunillera

February 10, 2025

5  out of  5
rating by Gissel Cunillera
"Since day one have been guided and helped by Connor, never fails to let me know when, why, how, etc. The reason i don't even try to shop for another insurance is because I would not have connor to help me and guide me. His profesionalism, knowledge and customer service are worth a 100 stars but there is only space for 5. He will be there for you for sure! Thank you 🙏 Birgette has been a great help following up with me, every time I call she is able to help me a very profesional agent! Thank you Bridgette for all you do and always being there!"
We responded:
"Gissel, thank you for your kind words! We're delighted to hear that Connor has provided you with exceptional service and guidance throughout your insurance journey. At State Farm, we strive to ensure our customers receive the highest level of professionalism, knowledge, and customer service. Connor sounds like a valuable member of our team, and we're grateful to have him representing State Farm. If you ever need further assistance or have any questions, please don't hesitate to reach out. We're here to help! - Scott Grates - State Farm Insurance Agent"
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Bonnie Jacobs

January 30, 2025

5  out of  5
rating by Bonnie Jacobs
"Changed agents. Best decision. Great office to work with."
We responded:
"Thank you, Bonnie, for your wonderful feedback! I'm happy to know that switching to our office has been a positive experience for you. Our team is dedicated to providing excellent service, and we're here to assist with any of your insurance needs."
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Dan Lange

January 24, 2025

5  out of  5
rating by Dan Lange
"Shared great information with me and all the options that are available."
We responded:
"I'm happy you found the information and options we shared helpful, Dan! Our team is dedicated to providing clear guidance."
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Patty Kimball

January 22, 2025

5  out of  5
rating by Patty Kimball
"Nicole is a pleasure to work with. In addition to working hard to secure me the most affordable insurance policy, Nicole's knowledge of the business and customer service skills are top notch. Thank you for all that you do, Nicole."
We responded:
"Thank you for your feedback, Patty! Nicole always aims to provide prompt and helpful service. If you have any more questions or need further assistance in the future, feel free to reach out. - Scott Grates - State Farm Insurance Agent"
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Samantha Seamon

January 20, 2025

5  out of  5
rating by Samantha Seamon
"Marley at State Farm is incredible to work with! She made our insurance transition simple, and easy, and also saved us money! I highly recommend her and this company!"
We responded:
"Samantha, we're so glad to hear that Marley made your insurance transition smooth and cost-effective. It's wonderful to know she was able to simplify everything while helping you save money. We’re grateful for your recommendation and thrilled to have earned your business. Thanks again for choosing us!"
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Lesley Vella

January 15, 2025

5  out of  5
rating by Lesley Vella
"Nicole was amazing to work with. She was patient with me throughout the process of setting things up and answered all questions that I had prior to making any decisions."
We responded:
"Thank you, Lesley, for sharing your experience! I'm glad to hear that Nicole was able to assist you with patience and clarity. Our team is always here to help, so feel free to reach out if you have any more questions or need further assistance."
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Tessa Wisnoski

January 4, 2025

5  out of  5
rating by Tessa Wisnoski
"A deer ran into my car and my car was deemed a total loss. State Farm helped me so that I was able to purchase another car and reimbursed me for new car seats for my kids as well. Whenever I had a question, all State Farm agents responded back to me within minutes. Everyone was extremely helpful, and I would not have purchased another car so quickly without their help! They were great!"
We responded:
"Thank you, Tessa, for sharing your experience! I'm happy that our team was able to assist you promptly and help you get back on the road. It's wonderful to know that our agents were responsive and supportive during this time. If you have any more questions or need further assistance, feel free to reach out anytime!"