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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Ronald Danilov

Ronald Danilov

May 28, 2026

5  out of  5
rating by Ronald Danilov
"Nicole is a pleasure to work with! Fast, great service and was able to provide more coverage and better pricing compared to my previous policy"
We responded:
"Ronald, thank you for taking the time to leave us a review! I'm happy to hear that Nicole was able to provide you with fast and great service, along with better coverage and pricing. We're glad to have you with us. Feel free to reach out if you need anything else!"
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Kyle King

May 21, 2026

5  out of  5
rating by Kyle King
"Amazing experience Keith brown is the truth!!!!! Love you man!"
We responded:
"Hey Kyle, thank you for the fantastic review! I'm glad our team made such a positive impact on your experience. We appreciate your support!"
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Shyhiem Adams

May 20, 2026

5  out of  5
rating by Shyhiem Adams
"Agent Tyler is really one of those guys who will make sure your taken care of with lots of patience and respect I feel valued by the way he handles my concerns and questions real professional 10/10"
We responded:
"Reviews like yours make our day, Shyhiem! Thank you."
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Lucilla Fuentes

May 20, 2026

5  out of  5
rating by Lucilla Fuentes
"Very nice and dedicated man !!"
We responded:
"Thank you, Lucilla! I'm happy to know you feel that way. Your feedback means a lot to me. We appreciate your support!"
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Heather Lynn Perkins

May 19, 2026

5  out of  5
rating by Heather Lynn Perkins
"Friendly representative"
We responded:
"Thank you, Heather! I'm happy to hear that our representative was friendly. We always aim to provide a welcoming experience. Let us know if there's anything else we can assist you with!"
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Nurdin Awo

May 19, 2026

5  out of  5
rating by Nurdin Awo
"Came to the class and seriously taught us how to influence the CORREct way with examples . Perfect instructions"
We responded:
"Thank you, Nurdin! I'm happy you found the class and examples helpful. It's great to know the instructions were clear and effective. If you have any more questions or need further assistance, feel free to reach out!"
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Carlos Rios

May 19, 2026

5  out of  5
rating by Carlos Rios
"I met Keith at a mental heath event at MVCC and he was amazing. His energy was so friendly and inviting. I saw him welcoming anyone he could and making them feel comfortable."
We responded:
"Thank you for sharing your experience, Carlos! We’re so happy to hear you felt welcomed and supported at the event. Creating a friendly, inviting, and comfortable environment for everyone in the community is something we truly value. We appreciate your kind words and thank you for taking the time to leave a review!"
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Mariam Mahmoud

May 19, 2026

5  out of  5
rating by Mariam Mahmoud
"I love this guy he is very cut and nice"
We responded:
"Thank you, Mariam! I'm happy to know you had a positive experience. Your support means a lot to us. If you ever need anything, feel free to reach out!"
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Gloria Aniek

May 19, 2026

5  out of  5
rating by Gloria Aniek
"He was so nice and kind and outgoing!"
We responded:
"Gloria, thank you for your kind review! We’re so happy to hear you had such a positive experience. Providing friendly and caring service is very important to us, and we’re glad that really stood out during your interaction. We truly appreciate your support!"
Profile photo of Katie Dawes

Katie Dawes

May 19, 2026

5  out of  5
rating by Katie Dawes
"State farm is the only insurance I will go through! Absolutely amazing customer service and I've never had a bad experience with them. They make it super easy to make claims and they do everything they can to make sure you are satisfied."
We responded:
"Thank you, Katie! I'm so happy to hear that you've had such positive experiences with our team. We always strive to make the process as smooth as possible for our customers. If you ever need anything else, feel free to reach out!"
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Erin Maggi

May 12, 2026

5  out of  5
rating by Erin Maggi
"All the staff at Scott Grates - State Farm Insurance were fantastic. Having just gone through a death in the family we were faced with navigating the fun task of ensuring (2) vehicles maintained their insurance coverage. Marley and Carol were very patient, informative and helpful. Actually this was true for everyone we dealt with in the office. Not only was there the need for seamlessly maintaining coverage on the (2) cars, but 1 of the vehicles had body damage and was half way through claim cycle to have the damage repaired. To that means Libby lined us up with auto body repair shops in our area and made sure they were in sync with the new owners (us). Thank you for your caring and help."
We responded:
"Thank you, Erin, for your thoughtful review! I'm glad to hear that Marley, Carol, and Libby, along with the rest of our team, could assist you during such a challenging time. We strive to provide supportive and seamless service, especially when it matters most. If you need anything else, please feel free to reach out."
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Theresa Swider

April 24, 2026

5  out of  5
rating by Theresa Swider
"The Scott Grates Agency quoted my insurance needs in a very responsive and positive manner. As a bonus they also donated to my favorite not for profit. Win-win!"
We responded:
"Hey, Theresa! Thank you for sharing your experience and for giving us the opportunity to quote your homeowners insurance and car insurance needs. I’m glad our team was able to respond quickly and make the process a positive one for you. It’s wonderful to hear that supporting your favorite not for profit made it even more meaningful. We truly appreciate your support and the chance to work with you."
Profile photo of Angel Ramirez

Angel Ramirez

April 23, 2026

5  out of  5
rating by Angel Ramirez
"By far the most convenient and fast service with Nicole Demma. The best customer service I have experienced as of now in Central New York."
We responded:
"Angel, thank you for your wonderful review! We're glad to know that Nicole provided you with such convenient and fast service. It's great to hear that you had a positive experience with our customer service in Central New York. If you need any further assistance, our office is always here to help!"
Profile photo of Joe Dote

Joe Dote

April 21, 2026

5  out of  5
rating by Joe Dote
"Nicole was great. At a time when insurance is going through the roof she was able to put together a policy that worked for my family. Thank you very much for taking care of us and in a very timely manner."
We responded:
"Thank you, Joe, for sharing your experience with our Utica State Farm insurance office. Nicole is essential to our team and it makes us happy to hear she was able to assist you with your insurance policy! We appreciate your trust in us to help secure what matters most."
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Philip

April 20, 2026

5  out of  5
rating by Philip
"Extremely nice and accommodating staff, answered all my questions. Highly recommend."
We responded:
"Thank you, Philip! I'm happy to hear that our team was able to assist you effectively and answer all your questions. Your recommendation means a lot to us. If there's anything else we can do for you, just let us know!"
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Kathy Pomichter

April 15, 2026

5  out of  5
rating by Kathy Pomichter
"State Farm has been very helpful with me when figuring out my car policies. They were great with answering all of my questions and were very prompt with responses"
We responded:
"Thank you, Kathy! I'm happy to hear that our team was able to assist you with your policies and provide prompt answers to your questions. We appreciate your feedback and are always here to help with any future needs. Thanks for choosing us!"
Profile photo of Sam Altieri

Sam Altieri

April 11, 2026

5  out of  5
rating by Sam Altieri
"Nicole was great!, She took care of my auto and renters policy transfer. As I just relocated back to the area from Las Vegas. Highly recommend!"
We responded:
"Thank you, Sam! I'm happy to hear that Nicole was able to assist you with your policy transfer smoothly. We appreciate your recommendation and are glad to have you back in the area. If you need anything else, feel free to reach out!"
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Bill Gagnon

April 1, 2026

5  out of  5
rating by Bill Gagnon
"Nicole was wonderful to work with. State Farm offered a competitive rate and I now have the comfort of dealing with a local agent and office."
We responded:
"Thank you for your review, Bill! I'm happy to hear that Nicole provided you with such a positive experience and that you're satisfied with the competitive rate. Having the comfort of a local agent and office is something we value greatly. If you ever need anything else, feel free to reach out!"
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shannon tibbitts

March 25, 2026

5  out of  5
rating by shannon tibbitts
"Nicole is amazing. Thank you for all your help."
We responded:
"Thank you, Shannon! I'm happy to hear that Nicole was able to assist you so well. Our team is dedicated to providing excellent service, and your feedback is greatly appreciated. Let us know if there's anything else we can do for you!"
Profile photo of Jasmine Hawkins

Jasmine Hawkins

March 24, 2026

5  out of  5
rating by Jasmine Hawkins
"I have been a loyal customer to this agent 15 years. That is because of the exceptional service I have received over the years. Everyone is very helpful and honest. Nicole has helped me with my services several times and I can’t thank her enough. Highly recommend."
We responded:
"Hey Jasmine! We truly appreciate your loyalty over the past 15 years and for sharing your experience with our office. It means a lot to hear that the service has kept you with us and that Nicole has been so helpful with your life, auto, and renters insurance needs. Thank you for your recommendation and for continuing to trust our team!"
Profile photo of Brian Lazore

Brian Lazore

March 16, 2026

5  out of  5
rating by Brian Lazore
"Quote for a Cause! Huge shoutout to Agent Marley for her help and kindness making the switch, to Keith Brown, Scott Grates- Utica, NY State Farm Insurance Agent. I called in today to get a quote for a cause, and I ended up switching both my car and homeowners insurance on the spot. After being with the same company for over 18 years and watching my rates climb higher and higher, especially these past five years I honestly wish I had made the call sooner. Aside from insurance they are all very active in the local communities on various levels!"
We responded:
"Thank you, Brian! I'm glad to hear that Marley was able to assist you with your insurance needs and that you found the switch beneficial. It's wonderful to know that our team's involvement in the community is appreciated as well. If you have any more questions or need further assistance, feel free to reach out anytime. Thanks for choosing us!"
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Bailey Bonanza

March 12, 2026

5  out of  5
rating by Bailey Bonanza
"Nicole was able to help us lower our monthly insurance cost. She was kind, knowledgeable and super helpful!"
We responded:
"Thank you, Bailey! I'm happy to hear that Nicole was able to assist you in reducing your monthly insurance costs. Her kindness and expertise are truly valued in our office. If you have any more questions or need further assistance, feel free to reach out!"
Profile photo of Karen Burton

Karen Burton

March 11, 2026

5  out of  5
rating by Karen Burton
"Called Nicole today regarding an Auto and Homeowners quote. She was amazing! Made the process super easy and painless and ended up saving me a significant amount! Couldn’t be happier- and everything was done virtually! If you’ve been thinking about getting a quote, do yourself a favor and call her today!"
We responded:
"Thank you, Karen! I'm glad to hear that Nicole made your experience easy and efficient. It's wonderful that she could assist you virtually and help you save. We appreciate your recommendation! If you need anything else, feel free to reach out."
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Michael Peterson

March 10, 2026

5  out of  5
rating by Michael Peterson
"Great People who genuinely care!"
We responded:
"Michael, thank you for your kind words! I'm happy to know you feel cared for by our team. We’re always here to assist with any insurance needs you may have. Let us know if we can help with anything else!"
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iiTz Pepsi

March 9, 2026

5  out of  5
rating by iiTz Pepsi
"Marley Waterman was a big help to me and my mom with our policies and was very polite and answered all of our questions would highly recommend her as a agent"
We responded:
"Thank you for sharing your experience! I'm happy to hear that Marley was able to assist you and your mom with your policies and provide the answers you needed. Your recommendation means a lot to us. If you have any more questions or need further assistance, feel free to reach out!"